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Awaiting Order Arrival

How do I track my order?

Once your order is shipped, you will receive a tracking number via SMS and Email. You can also track it directly on our website under the "Track Order" page.

Why is my order still "Awaiting Fulfillment"?

This means our vendor is currently picking and packing your item to ensure it's in perfect condition. This usually takes 24–48 hours.

What is the standard delivery time?

For major cities (Lahore, Karachi, Islamabad), it takes 2–4 business days. For other areas, please allow 5–7 business days.

Ordering & Payment

What payment methods do you accept?

We offer Cash on Delivery (COD) nationwide. We also accept secure payments via Bank Transfer, JazzCash, and EasyPaisa for your convenience.

Can I change my delivery address after placing an order?

You can change your address within 2 hours of placing the order by contacting our WhatsApp Support at 0334-896-3848.

Is there a limit for Cash on Delivery?

Currently, COD is available for orders up to Rs. 50,000. For high-value items like premium laptops, a small advance payment may be required for security.

After sales

I received a damaged or wrong product. What should I do?

Don't worry! Please take a photo or video of the item and message us on WhatsApp immediately. We will arrange a free replacement or pickup within 48 hours.

How do I contact the seller?

Choicerac manages all communication to ensure your safety. If you have a question for a specific vendor, just reach out to our support team, and we will get the answer for you.

Refund

What is your return policy?

We offer a 7-Day Easy Return policy. If the product is unused, in its original packaging, and has all tags intact, you can return it for a full refund or exchange.

How long does it take to get my refund?

Once we receive and inspect the returned item, your refund will be processed within 3–5 business days via your original payment method or bank transfer.

Are there any non-refundable items?

For hygiene and safety reasons, items like innerwear, beauty products (if opened), and software/vouchers are non-refundable unless they arrive damaged.